At SMPLX.AI, we’re confident in the value of our platform and want you to feel the same. That’s why we offer a 30-day money-back guarantee on both your setup fee and first month’s subscription, provided the following terms are met:

Onboarding Requirement

To qualify for the guarantee, you must complete two onboarding sessions with our Success Team.

Your first onboarding session must be scheduled and completed within 7 days of purchase.

These sessions ensure proper setup, best practices, and a success framework are in place before you decide whether SMPLX.AI is right for you.

Refund Request Process

Complete the self-serve refund request form (link provided during onboarding).

Schedule and attend a 10-minute feedback consultation with our Success Team. This gives us the opportunity to resolve any issues before processing your refund.

If we’re unable to resolve your concerns, refunds are issued within 3 business days.

Scope of Refunds

The 30-day guarantee applies to:

One-time setup fee

First month’s subscription fee

The following are non-refundable:

Usage-based charges (AI minutes, SMS segments, etc.)

Phone number rental or usage fees

Marketplace purchases

Any other usage-based or third-party services within the platform

Ongoing Subscriptions

Beyond the first month, all subscription fees are non-refundable once billed. You may cancel anytime to prevent future charges.